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Most businesses evolve continuously and sometimes rapidly. Changes in business models, processes, tax & regulatory environment, keep your IT Application team on their feet constantly. If you have implemented an Application recently, then you will need some handholding until your users are familiar with the system and business runs smoothly in the new environment.
You may need new reports or change in existing layouts like Purchase Order. Your Applications needs continuos monitoring and administration services, which include user management, security management, backup monitoring, monitoring the DRS system etc.
Considering various such support needs and maturity of SAP installations, we offer various types of support under various Support Plans. You can outsource your SAP maintenance & support services completely or partially, depending on your internal IT Application support structure.
You may also want to enhance the capability of your SAP installation by implementing additional functionality or extending your SAP installation to new organizational units. You may refer to “Enhancement Projects” for this.
Depending upon your business needs and stability of your installation, we offer the below services to facilitate smooth running of your business on SAP applications.
Your business users need support sometimes while using SAP applications. You may recruit new personnel who needs training in using their application for their role. During financial closing, you may have to carry out certain activities like opening new periods, transferring past balances, closing past periods, reset number ranges of documents etc. There may changes in taxes, pricing or discount structures that you may have to implement immediately. You may have to apply SAP Notes to address a functional requirement. You may have changed your business process to address the needs of your everchanging business. You may need to answer queries of your auditors related to some transactions posted in the application.
To help you in all these activities, we offer the below services:
Depending upon your Support Plan, we offer certain number of Configuration hours per week that you can utilize any time during the SLA duration.
You may want to fix various bugs in your existing reports, layouts and interface or data migration programs. There could be changes in existing reports or layouts. We can help you in these activities by offering the below services:
Depending upon your Support Plan, we offer certain number of Development hours per week that you can utilize any time during the SLA duration.
You should continuously monitor the performance and security of your SAP Applications. You should also review the effectiveness of your backup strategy and periodically check your backups. You may have to even restore the backup once in a while to check whether the backups work. When your system fails, you need an expert to get the system up and running with minimal business disruption. You need to continuous create users with the appropriate authorization. You may even have to identify the reasons that bring down the performance of your applications and resolve them.
We can help you providing the below technical support for all your applications in SAP Application Landscape.
Depending upon your Support Plan, we offer certain number of Administration hours per week that you can utilize any time during the SLA duration.
During the course of doing business, you may add new plants, warehouses, sales locations, product lines etc. Your business users may need new reports or you may want to integrate your existing SAP applications with another application.
To address these new requirements, we help you by offering the below support activities:
We understand that it is difficult to estimate the new requirements when you sign up the SLA with us. Due to this uncertainty, we do not usually quantify the efforts and time estimates in SLA. But you can enjoy the below advantages when you enroll one of our support plans:
If you are still using unsupported SAP Versions like SAP R/3 4.x or using Enhancement Packs on SAP ECC which are out of support, our experienced support team can help you run you business on these version until you move to the latest version.
However, we always advocate our customers to move to the latest versions of SAP Applications like S/4HANA, Analytics Cloud, Fiori etc. so that they can benefit from the enhanced functionality and user experience.
As your business grows, you may need additional licenses for your SAP application. You may also need help during the period license audits or for resolving issues to SAP Service Market Place. Our Support team can help you in coordinating these activities with SAP team.
Three plans to support your SAP applications
In case of exceptional situations, our team provides their support even during after-business hours.
Service Levels are applicable to those activities in Functional, Development & Administration support which have the potential to disrupt your business.
New Development & Configuration requirements are governed by mutually agreed Change Requests with scope, time, efforts and costs.
Depending upon your business needs and stability of your installation, we offer the below services to facilitate smooth running of your business on SAP applications.
Connect with our SAP Support Experts and know more how we can support your SAP Applications
